Who we are
Our website address is: https://jbnets.com. JB-Nets values our relationship with our customers and take the responsibility of protecting their privacy very seriously.
This policy exists to keep you informed about what information we collect and to assure you that your information will not be misused or shared with other entities except as necessary to provide quality service or to comply with legal requirements. This policy governs all information that JB-Nets collects from our customers, users of the JB-Nets website, and others.
When site visitors decide to input their information into our interest survey, JB-Nets, LLC only downloads what information is input on that form. Information is retained on an email server currently hosted by Google.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information We Collect
Customer Account Information
JB-Nets, LLC stores certain information about all our customers. This includes:
- Your first and last name (if you are a residential customer or the contact person for an organization)
- The name of your organization (if you are a business or other organization)
- The status of your account
- Your provided email address(es)
- Your provided phone number(s)
- Your billing address
- The physical address of the location where you receive service, if applicable.
JB-Nets also stores information that relates to the specific services we provide:
Wireless & Fiber Internet
JB-Nets stores information about the hardware installed by JB-Nets on our wireless customers’ premises and about the configuration of that hardware. This includes IP addresses, frequencies, and the date that each piece of hardware was installed on the premises. As a convenience, we also store wireless router passwords; customers may opt out of this at the time of installation, or call us thereafter to request that the password be removed from our database. JB-Nets has access to additional information about each customer’s connection, which may be stored for varying lengths of time in our monitoring equipment or indefinitely in other records such as documentation of technical support procedures.
JB-Nets, like any Internet service provider, is able to see any traffic sent unencrypted over the network. Sometimes this traffic may be visible to JB-Nets staff during normal maintenance and troubleshooting activities. JB-Nets does not monitor communications sent or received by specific customers.
Additionally, we are required by law to be able to allow government and law enforcement agencies to monitor the network traffic of one or more specified users. This requirement applies to all Internet service providers in the United States. JB-Nets does not enable such monitoring unless and until we are required to do so by the proper authorities.
JB-Nets uses third-party software and services to manage customer accounts, credit cards, electronic payments, and other information. To protect your financial information, the following security measures are in place:
- Access is restricted to only certain employees and controlled by our accounting software administrator.
- A security policy, including regular password changes, is enforced.
- Full credit card numbers are never displayed after being entered (though they are still stored on our internal servers and our backups).
JB-Nets will never sell your financial information or share it with any third party, except when necessary to provide services related to your JB-Nets customer account or to comply with legal requirements.
For additional information about our third-party accounting software, please see “Financial Information” under “Third Parties” below.
Communication Sent to JB-Nets
Communications sent to JB-Nets, including but not limited to Email and written correspondence, may be shared among JB-Nets’ staff. Any communication sent using a third-party service, such as Facebook or Twitter, may also be subject to those services’ privacy policies. Some such communications may be displayed publicly (e.g. a public Tweet or a post to JB-Nets’ Facebook page). We may store copies of any communication sent to us indefinitely.
When you contact JB-Nets by telephone, the contents of the phone conversation are recorded. Calls may also be monitored for purposes including but not imited to training and quality assurance. Outgoing calls from JB-Nets may also be recorded/monitored.
Whenever you access the JB-Nets Web site or any file, Web site, or service on JB-Nets servers, our servers automatically record certain information. This information includes your Internet Protocol (IP) address; the IP address of the server; the date and time of access; Web addresses of Web sites visited and files accessed, including any form data contained in the addresses; and information about the device, operating system, and Web browser you used to access the Web page or file. These logs may be kept indefinitely, at the discretion of JB-Nets and/or individual site owners.
Other servers and routers also store the IP addresses of our customers.
JB-Nets does not knowingly collect information from children under the age of 18. Children under 18 may not open accounts with JB-Nets. If a parent or legal guardian wishes to open an account for a child under 18, the account must be opened in the parent/guardian’s name and using the parent/guardian’s information.
If any features or services of the JB-Nets Web site collect information that the Children’s Online Privacy Protection Act (COPPA) defines as “PERSONAL INFORMATION,” users of those services must affirm that they are at least 18 years of age. According to COPPA, “PERSONAL INFORMATION” includes:
(A) a first and last name;
(B) a home or other physical address including street name and name of a city or town;
(C) an e-mail address;
(D) a telephone number;
(E) a Social Security number;
(F) any other identifier that the Commission determines permits the physical or online contacting of a specific individual; or
(G) information concerning the child or the parents of that child that the website collects online from the child and combines with an identifier described in this paragraph.
Who we share your information with?
JB-Nets does not share your information with third parties except as necessary, and only to the extent necessary, to provide services or to comply with legal requirements. Your information will never be sold to or shared with a third party for marketing purposes.
Third Party Services Used by JB-Nets, LLC:
Netsuite by Oracle- https://www.oracle.com/legal/privacy/
Merchante – https://www.merchante.com/privacy-policy
What these third parties do with this information is governed by their own privacy policies.
How long we retain your data?
Electronic Customer Information
Credit card information given to JB-Nets is stored with other account information. Any credit card numbers can be removed from our database on request.
Other information may be stored indefinitely.
Server logs on JB-Nets’ Web servers may be stored indefinitely, at the discretion of JB-Nets and/or individual Web site owners. Information stored by other servers and routers will be kept as long as JB-Nets deems necessary for the operation of those servers and routers, and may be stored indefinitely.
Email sent to JB-Nets may be stored indefinitely for our records.
Recorded calls may be retained indefinitely.